FAQs
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When will I receive my item?
Each piece is made-to-order, so we don’t have stock ready to ship. Since each piece is made custom, allow 3-5 business days for printing and processing, and 2-5 days for shipping. We promise it’s worth the wait!
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Can I get a certain design on a different item?
If you’d like to see a design we’ve already made on a different item, like a kids tee or mug, please contact us! We’d be happy to take your request!
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Do you print your items?
I’m partnered with printers in the US, who I work with to bring my designs to life!
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What's your return/exchange policy?
Because all pieces are made-to-order, we do not accept any exchanges or returns. If your item is damaged or flawed, see the “My item is damaged/flawed - what can I do?” FAQ!
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My item is damaged/flawed - what can I do?
I’m so sorry this happened! The printer is responsible for inspecting your custom items before they ship, but sometimes they do miss flaws. After your order is delivered, you’ll receive an email. Click on the “Report a Problem” button and follow the instructions!
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Do you ship outside the US?
Not at this time. If you live outside the US, please visit our Etsy shop - we ship worldwide!
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Do you offer wholesale for retailers?
Yes! You can shop our products on Faire using this link: https://www.faire.com/direct/dragonflymerchco