Frequently asked questions
Do you take custom orders?
If you’d like to see a design we’ve already made on a different item, like a kids tee or mug, or in another color than what you see on our website, please contact us! We’d be happy to take your request!
How much does shipping cost?
Shipping in the US is free! Outside of the US may have fees - they will be shown at checkout based on your location.
Do you ship outside the US?
Most products are eligible for international shipping - if they are not, it will be indicated on the listing and at checkout. If you have any questions, please contact us.
When will I receive my order?
Each piece is made-to-order, so we don’t have stock ready to ship. Since each piece is made custom, allow 3-5 business days for printing and processing, and 2-5 days for shipping. We promise it’s worth the wait!
What is your return/exchange policy?
Because all pieces are made-to-order, we do not accept any exchanges or returns. If your item is damaged or flawed, see the “My item is damaged/flawed - what can I do?” FAQ!
My item is damaged/flawed - what can I do?
We're so sorry this happened! The printer is responsible for inspecting your custom items before they ship, but sometimes they do miss flaws. Please email us with any issues at info@dragonflymerchco.com.
Where are your products manufactured?
Our designs are created in Cleveland, Ohio and our products are manufactured both locally and globally based on where they're being shipped. We carefully select our manufacturing partners to ensure our products are of high quality!
Do you offer wholesale for retailers?
Yes! We love working with retailers - we offer partnerships through Faire and Shopify Collective.